One size fits one by Gary Heil/Tom Parker
What customer want: Ten rules for building loyal relation
Take us personal make it personal
The average customer does not exist-
Get to know usThe details are important to us….they should be to you
Make everyone a relationship builder
Make our experience special: Give us something to talk about
Our time is important as your time
If something goes wrong, fix it quicklyGuarantee our satisfaction
Don’t take us for granted
We care whether you are a responsible corporate citizen.
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