Friday, December 22, 2006

10 major don'ts {and do’s} of customer service in 2007

I don’t know….say I ‘ll find out

No….say what I can do is

That’s not my job…say this is who can help you.

You are right-this stinks…say I understand your frustration

That’s not my fault say what can we do about this.

You need to talk to my manager..say I can help you

You want it by when…say I’ll try my best

Calm down..say I’m sorry

I’m busy right now…say I will be with you in a moment

Call me back…say I will call you back

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