Friday, December 22, 2006

Ten good customer services habits to develop in 2007

Be on time
Follow up on your promise

Under-promise and over-deliver

Go the extra mile

Offer your customer options

Express empathy

Treat your customer as the most important part of your job

Treat your co-workers as customers

Give the customer your name and the telephone number

Smile and use inflection on the telephone

No comments: